Frequently Asked Questions About Our Shop
All sales are final. Because this is a small-scale art shop featuring original artwork and limited-run products, we do not accept returns or exchanges for changes of mind.
If your order arrives damaged or incorrect, please get in touch with Angie at angie@angieandruby.com within 48 hours of delivery, and we’ll be happy to help correct the problem with proof of damage.
We currently ship within the United States only. If you are located outside of the US and would like to place an order, please contact Angie at angie@angieandruby.com. We will do our best to accommodate you!
Shipping costs will be displayed at checkout. Orders are carefully packaged to help ensure your artwork arrives safely.
Delivery times may vary depending on order volume and shipping carrier. While we do our best to ship orders promptly, we cannot guarantee specific delivery dates. An email will be sent to you once your package has been shipped with tracking information. *Please understand that once a package has been shipped, transit & delivery times are beyond our control. We are not responsible for late delivery or any damage that occurs in transit.
In the case of a lost package, please contact your local post office for assistance. We are not responsible for lost or damaged packages after they have been shipped.
If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.
Processing time is 3-5 days. This processing time does not include shipping.
In the case of a lost package, please contact your local post office for assistance. Angie and Ruby are not responsible for lost or damaged packages after they have been shipped.
If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.
Please get in touch within 48 hours of delivery, and we’ll be happy to help correct the problem with proof of damage. Email Angie at angie@angieandruby.com
We’re proud to support PawPADs, the nonprofit organization that trained Ruby’s service dog, Charlie, with Ruby’s art sale! Every purchase you make helps support their life-changing work!
Proceeds from Ruby’s art sale, after production and shipping costs, will be donated to PawPADs.
In celebration of Give to the Max Day, the amount donated to PawPADs will be matched dollar for dollar through a special matching opportunity, doubling the impact of the donation, subject to the matching program’s terms.
Please note that purchases from our shop are merchandise purchases and are not tax-deductible charitable donations.